Privacy policy
1. Information We Collect We collect information you provide when placing an order or contacting us: name, email address, shipping address, phone number, and payment information. We also automatically collect browsing data (IP address, browser type, pages visited) via cookies and analytics tools.
2. How We Use Your Information
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To send marketing emails (only if you opted in)
- To improve our website and customer experience
- To comply with legal obligations
3. Sharing Your Information We do not sell your personal data. We share it only with trusted third parties necessary to operate our business (e.g., Shopify, payment processors, shipping carriers, Google, Meta) under strict confidentiality agreements. As we operate internationally, your data may be transferred to and processed in countries outside your own, including the United States, where our service providers' infrastructure operates. Such transfers are subject to appropriate safeguards to protect your data.
4. Cookies We use cookies to enhance your browsing experience and for analytics and advertising purposes. You can control cookie preferences through your browser settings or our cookie consent tool.
5. Your Rights (US Consumers) Depending on your state, you may have rights under laws such as the California Consumer Privacy Act (CCPA) or Virginia Consumer Data Protection Act (VCDPA), including the right to:
- Know what personal data we collect
- Request deletion of your data
- Opt out of data selling or sharing
- Non-discrimination for exercising your rights
To exercise any rights, contact us at info@suntweet.com.
6. Do Not Sell or Share My Personal Information We do not sell your personal information. If you wish to opt out of data sharing for advertising purposes, contact us at info@suntweet.com.
7. Your Rights (EU/EEA Residents — GDPR) If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data ("right to be forgotten")
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
Our legal basis for processing your data is: contract performance (order fulfillment), legitimate interests (analytics, fraud prevention), consent (marketing emails), and legal obligation (tax/accounting).
Your data may be transferred to and processed in countries outside the EU, including the United States, where Shopify's infrastructure operates. Such transfers are subject to appropriate safeguards in accordance with GDPR requirements.
To exercise any of your rights, contact us at info@suntweet.com. You also have the right to lodge a complaint with your local data protection authority.
8. Data Retention We retain your data for as long as necessary to fulfill orders and comply with legal obligations.
9. Third-Party Links Our site may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy We may update this policy periodically. Changes will be posted on this page with an updated date.
11. Contact Us SunTweet | info@suntweet.com | www.suntweet.com