Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our store, add items to your cart, and click "Check Out." We'll guide you through the rest. The whole process takes under 2 minutes.

Can I cancel or change my order?

Yes — cancellations and changes are accepted within 24 hours of placing your order. Email us at info@suntweet.com as soon as possible and we'll take care of it.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Shop Pay, and Apple Pay. All transactions are processed securely.

Is my payment information safe?

Yes. Our store uses SSL encryption to protect all personal and payment information during checkout. We never store your card details.

Shipping

How long does shipping take?

Most orders are delivered within 7–20 business days depending on your location. You'll receive a tracking number by email once your order ships so you can follow it every step of the way.

Do you ship internationally?

Yes — we ship worldwide. Delivery times may vary by country. All orders include tracking.

Will I be charged customs or import fees?

Depending on your country, customs duties may apply. These are set by your local government and are the responsibility of the buyer. We recommend checking your country's import rules before ordering.

Products

Do your solar lights work on cloudy days?

Yes. Our solar lights charge even on overcast days, though charging is most efficient in direct sunlight. Most lights include a built-in battery that stores enough charge for multiple nights of use.

Are your products waterproof?

Most of our outdoor solar lights carry an IP65 or higher waterproof rating, meaning they're fully protected against rain and dust. Check the individual product page for the specific IP rating.

How long do the batteries last?

Built-in batteries typically last 2–3 years with normal use. Battery life depends on usage patterns and local climate conditions.

Returns & Refunds

What is your return policy?

We offer a hassle-free return policy. If you're not satisfied with your order, contact us within 30 days of delivery and we'll arrange a return or replacement. See our Refund Policy for full details.

How long do refunds take?

Refunds are processed within 24–48 hours of approval and typically appear in your account within 3–5 business days depending on your bank.

Still have questions?

We're real people and we're happy to help. Email us at info@suntweet.com and we'll get back to you within 24 hours.